Most companies don’t plan to fail. The problem is they fail to plan. When it comes to your business, you need to have a technology plan for next week, next year, and the next five years. Before you can determine how to get where you want to go, you have to know where you are.
Detailed Resource Assessment
The process begins with a thorough assessment of your current technology assets. StepUp Technology uses sophisticated software and discovery techniques to capture important information about your network and computer resources. An analysis of this data will provide the basic information needed to begin your technology plan.
Business Operations Discovery Process
The next step is to sit down with company management to discuss general business operations as it relates to your network. Having a better understanding of how you do your daily business will enable StepUp Technology to better align technology resources with the needs of your operation.
StepUp Technology can now use the knowledge of your business operations, along with the data collected from the resource assessment, to identify technology deficiencies. At this point decisions can be made to acquire needed equipment, initiate required policies and procedures, and establish a budget for future technology investments.
Critical systems are monitored 24/7 using the StepUpMonitor service. Users can submit a help desk request at any time or call a StepUpTechnology representative directly to discuss issues or request service. All requests are recorded in the help desk, and users will receive email updates as issues are resolved.
Maintain Technology Effectiveness
StepUp Technology will proactively review the Technology Road Map and communicate necessary changes with your company. Your technology systems will be up-to-date and run smoothly; and you will have the confidence of knowing your business’ computer needs are in good hands.